THE ULTIMATE IN AFTER-SALES SUPPORT.
Electricity doesn’t light up everyone in the same way it does for us. So we care about it so you don’t have to. Our team is passionate about their work, because we know passion leads to perfection. And perfection means we’re never satisfied — until you are.
At DNA, we stand behind our work. And we also stand with you. That's why we're happy to offer an industry-leading 10-year guarantee on workmanship, and replace any material defects within the manufacturer's warranty (typically 12 months)*. That means if a product fails or is installed incorrectly due to our workmanship, we will gladly return and fix all faults at no charge*. You can rest assured, we’ll always work with you to find a solution.
We're passionate about building electrical systems that stand the test of time. More than that, we care about building lasting relationships too.
*LABOUR AND MATERIAL GAURANTEE T&Cs
DNA Electrical offers a 10 year guarantee on all workmanship.
If a product fails or is installed incorrectly due to our workmanship, DNA will gladly return and fix the identified faults at no charge to the client. However, if DNA is called back to repair workmanship and it is determined that the problem is not due to any fault in our workmanship full applicable charges will apply.
Notable exclusions from this 10 year guarantee include but are not limited to; damage or defects cause by general wear and tear, damage or defects caused by the failure to maintain any item or keep it in good working order, damage resulting from fire, freezing, storms, electrical surge (or malfunctions), lightening, earthquake, pest damage, or other unforeseen causes or accidents, damage from alterations, misuse, or abuse by any person, problems caused by lack of maintenance, any item installed, modified, altered or repaired by any other person than the contractor, and conditions resulting from condensation on, expansion of, or contraction of materials,
DNA Electrical always aims to use the best materials available for the job at hand. In the event of unexpected material failure installed by DNA, we will replace materials free of charge within the manufacturer’s warranty period, usually for a period of twelve months following installation. DNA will not be responsible for the following; failure of any globes or batteries, any consequential loss incurred by the customer as a result of materials failure, any problems with customer supplied materials, any material which has been used at the specific request of the customer, against DNA’s recommendation, and latent product defects/problems that are not readily observable at the time of installation or initial stages of occupancy. This is to be read in conjunction with the exclusions listed under Clause 1.0.